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Technical Writer / Business Analyst
Required Qualifications
Business Analysis: Requirements Gathering, Business Requirements, Functional Requirements, Technical Requirements, Gap Analysis, Process Improvement, Current-State/Future-State Analysis, Stakeholder Management
Technical Documentation: Technical Writing, Process Documentation, Integration Guides, Standard Operating Procedures (SOPs), Workflow Documentation, Implementation Guides, Knowledge Management, Best Practices
Technical Concepts: SDLC, REST APIs, API Integrations, JSON, XML, System Integrations, Application Architecture, Technical Configurations
Agile / Project Support: Agile, Scrum, Backlog Management, Sprint Support, Implementation Coordination, Project Tracking, Risk & Dependency Tracking
Documentation & Visualization: Process Flows, Workflow Diagrams, Flowcharts, System Documentation, Technical Diagrams
- Experience working in a hybrid capacity involving Technical Writing, Business Analysis, Systems Analysis, Implementation Coordination, or similar technology-focused responsibilities.
- Strong technical documentation experience, including:
- Technical procedures
- Process flows and workflow diagrams
- Integration documentation
- Business and technical requirements
- Implementation guides
- Escalation procedures
- Operational documentation
- Best-practice documentation
- Strong experience gathering requirements directly from engineers, technical SMEs, business stakeholders, and IT teams.
- Excellent verbal and written communication skills.
- Ability to confidently engage technical teams, ask probing questions, and extract the information necessary to produce accurate documentation.
- Strong understanding of the Software Development Life Cycle (SDLC).
- Working knowledge of:
- REST/API integrations
- JSON
- XML
- Application and system integrations
- Technical configurations
- System-to-system communication
- Ability to understand technical concepts without needing to be a hands-on software developer.
- Experience performing gap analysis, process analysis, requirements gathering, and process improvement.
- Strong organizational skills with the ability to coordinate multiple workstreams, stakeholders, deliverables, and priorities.
- Proactive working style with the ability to identify missing information and drive conversations forward.
- Comfortable operating within a complex enterprise technology environment.
- Experience functioning as a Business Analyst within an engineering or IT organization.
- Previous Scrum Master experience.
- Experience working within Agile/Scrum environments and supporting technical backlogs.
- Experience supporting enterprise technology implementations and integrations.
- Experience working with geographically distributed or international technology teams.
- Experience creating visual documentation such as:
- Process flow diagrams
- System integration diagrams
- Workflow diagrams
- Current-state / future-state process maps
- Experience supporting technology implementations rather than exclusively software development projects.
Business Analysis: Requirements Gathering, Business Requirements, Functional Requirements, Technical Requirements, Gap Analysis, Process Improvement, Current-State/Future-State Analysis, Stakeholder Management
Technical Documentation: Technical Writing, Process Documentation, Integration Guides, Standard Operating Procedures (SOPs), Workflow Documentation, Implementation Guides, Knowledge Management, Best Practices
Technical Concepts: SDLC, REST APIs, API Integrations, JSON, XML, System Integrations, Application Architecture, Technical Configurations
Agile / Project Support: Agile, Scrum, Backlog Management, Sprint Support, Implementation Coordination, Project Tracking, Risk & Dependency Tracking
Documentation & Visualization: Process Flows, Workflow Diagrams, Flowcharts, System Documentation, Technical Diagrams